KPSG was established in 1990 as the first and leading outsourcing provider in Indonesia, started its business in the area of Human Resource Services, manual Payroll Process Services and traditional Contact Center Services. Ever since Titan Group's acquisition in 2002, KPSG started its transition from a traditional outsourcing provider to a Business Management Services provider by initiating several service improvements. One of the most significant is the launching of KPSG Inhoused Contact Center System Application OnTrace® which resulted in the success penetration of KPSG Contact Center Services.